Introduction

The website www.masks.gr is an electronic commercial store selling products and services online (hereinafter referred to an the online store or website) created and operating by the company named HELLENIC MEDICAL SUPPLIES OE., having its registered office in Xanthi at 6 th Klm of Xanthi-Lefkopetra and duly represented by Mr. Chatziefraimidis Ilias, with VAT No. 801375215, Tax Office of Xanthi and GEMI No.:155457446000, e-mail [email protected], tel.+30 25410 32300, (hereinafter referred to as the “Company”).

The following terms and conditions shall apply for the use of the online store with the trademark masks.gr, found at www.masks.gr. Each user who enters and trades or uses the services of the online store (hereinafter referred to as the “visitor” and/or “user” and/or “customer” depending on whether he/she is limited to only visiting the store or places an order and sale of products and services) is deemed to agree and unconditionally accept the following terms herein without exceptions. If a user does not agree with these terms, then it is his/her responsibility to abstain from visiting, using the website as well as trading or using the services of the online store.

General terms

THE COMPANY retains the right to freely amend or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform the consumers for any change through the pages of the online store. Any contracts through the online store are drawn in Greek.

Information & Products Provided

THE COMPANY is bound to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The Company, acting in good faith, is not bound by electronic data entries made by mistake/inadvertently during the common experience and is entitled to correct them whenever deemed appropriate.

Limitation of liability

THE COMPANY, as part of its transactions from the online store, is not responsible and is not obliged to compensate for any damages or losses arising from cancellation of orders, from non-execution or delay in their execution, for any reason. The Company does not guarantee the availability of the products displayed on the online store, however informs the customers concerned based on the records kept about the availability or not of the products and undertakes –in case of amendment of these data- to timely inform the customers on non-availability, therefore the Company bears no further responsibility. The online store provides the content (for example information, names, photographs, and illustrations), the products and services available through the website “as is”. The Company is in no case liable or criminally responsible for any damage (positive, special or consequential which indicatively and not restrictively, alternatively and/or cumulatively consists in loss of profits , data, lost profits, monetary satisfaction etc.) that a visitor of the online store or a third party may suffer due to a reason related to the operation or not and/or the use of the website and/or the inability to provide services and/or products and/or information available from him/her or from any non-permitted third-party interventions in products and/or services and/or information available through it.

Risk transfer

In contracts where the supplier ships the products to the consumer, the risk of loss or damage of the products is transferred to the consumer when he/she or a third person is designated by the consumer and is other that the carrier has obtained physical possession of the products. However, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transfer the products and the said choice has not been offered by the supplier, without prejudice to the consumer’s rights against the carrier.

Intellectual property rights

The entire content of the online store, including distinctive titles, marks, images, graphics, photographs, designs, texts etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of the Greek Law, the European Law and international conventions of intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. The copy, transfer or creation of a derivative work based on the content or the misleading of the public regarding the actual provider of the online store is prohibited. The reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive marks listed and describing the online store with the trademark masks.gr or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store shall in no case provide a license or right of use by third parties.

User Responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by the law and based on the rules of good faith and transactional ethics. The user/customer is obliged not to use the online store with the trademark masks.gr for: 1. dispatch, publication, sending via e-mail or transmission in other ways of any content which is illegal for any reason, causes illegal insult and damage to the COMPANY or to any third party who may infringe on the confidentiality or privacy of any person, 2.shipping, publishing, e-mailing or otherwise transmitting any content which offends users’ morals, social values, minority etc., 3. dispatch, publication, sending via e-mail or transmission in other ways of any content, which users do not have the right to transmit in accordance with the law or current agreements (such as internal information, property and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), 4. dispatch, publication, sending via e-mail or transmission in other ways of any content that infringes any patent, trademark, trade secret, copyright or other third party proprietary right of any kind, 5. dispatch, publication, sending via e-mail or transmission in other ways of any content, which contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any computer software or hardware, 6. Intentional or unintentional violation of applicable legislation or regulations, 7. Harassment of third parties in any way, 8. collection or storage or personal data regarding other users.

Limited license

masks.gr, under the terms and conditions set forth herein and all the applicable laws and regulations, grants you a non-exclusive, non-transferrable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the website and its components and is subject to the following restrictions: (1) you must keep all copies fo the website and its components, all copyrights and other proprietary notices and (2) you may not modify the website and its components in any way or reproduce or display them in public or distribute or otherwise use the website and its information for any public or commercial purposes, unless otherwise provided herein.

Links in the website www.masks.gr

The links contained in the online store lead to pages of the store or in some cases lead the user to websites of third party providers, companies etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website or any changes or updates to such websites. THE COMPANY is not responsible for internet broadcasts or any form of transaction received from any linked website. The COMPANY provides these links in the online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

Privacy

THE COMPANY created this website with the sole purpose of serving its customers. masks.gr is a simple and user-friendly website and has been designed to meet the specific needs of every user. In order to achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing to your order which is guaranteed by us.

The processing of personal data is performed in accordance with the provisions of the General Regulation of Personal Data Protection (GDPR 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data and privacy in the field of electronic communications (L. 3471/2006, as in force) and the decisions of the Personal Data Protection Authority. The company has adapted to the GDPR framework.

The present Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection by the website masks.gr, the use of this data from us and the terms and conditions of use of the present Website. The present Privacy Statement exclusively relates to your personal data, which you provide us during your online orders.

What is personal data? 

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, email address and telephone number or a unique device identification number.

General information 

The information voluntarily given by the users of the above website are used by masks.gr, in order for the users to have direct and substantial communication with the store, to get answers to specific questions posed and finally for their orders to be served and executed. The information collected by masks.gr through the website aims to measure the number of visitors, determine the requirements of customers for more products and facilitate transactions with the company. masks.gr does not distribute to any other organization or partner that is not connected to masks.gr the email-addresses or any other information related to its users and customers, except to direct partners in the order service process.

Collection of information

masks.gr has designed its website so that its users can visit it without having to reveal their identity unless they wish to. The visitors of our website are requested to provide us with their personal data only in case they want to order a product, to register on the website and/or to send an e-mail to masks.gr.

Use of information 

masks.gr collects three types of information about users: (1) information that the user gives us during registration as a customer, (2) information that the user gives us in order to execute his order via masks.gr, (3) information that the user gives us when connecting via another platform (ios, android, Facebook, Google). When filling-in any order form on our website, you will be requested to fill-in your name, address, postal code, e-mail address, phone number, credit card details, payment method). In addition, you may be requested to give more specific information, such as shipping details of any order, invoicing details or details about the offer you have requested. The masks.gr website uses the information you give us during the electronic dispatch of the form, in order to contact you regarding (1) the delivery of the order at your place, (2) confirmation and identification of the customer in any necessary case.

Access to Information 

Every order processing requires the collection of personal data, for the delivery or reservation of an order. In addition, the use of a credit card, for the charge of which we need statutory documents to identify the rightful owner for the first time only is secured in all cases. Any supporting document and document certifying the identity of the customer remains strictly confidential and is only checked by the responsible department of masks.gr. The submission of your personal data means that you consent that this data is used by the officers of masks.gr for the reasons mentioned above. The masks.gr website requires from its employees and the persons responsible for the maintenance of the website to provide its users-customers with the level of security referred to in the Privacy Statement. In no case can masks.gr share your personal information with others without your prior consent, unless required by the law. Please note that under certain circumstances, the collection, use and disclosure of your personal data collected online without your prior consent are permitted or required by the law or a Court order (for example in case of a Court ruling).

Use of personal data

We will use your personal data for the purposes indicated above. We do not collect or process more or other types of personal data than necessary in order to fulfill the intended purpose. We will only use your personal data in accordance with the terms of the present privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intent to use your personal data which we process with your consent for purposes other than those disclosed in the present consent, we will notify you in advance and in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Legal obligations and legal representation

We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting or investigating a crime, preventing loss, fraud or any other misuse of our services and information systems. We may also use your personal data for internal and external audit purposes, information security purposes or to protect or enforce our rights, privacy, security, our property or the property of other people.

Use of the original masks website (www.masks.gr)

The privacy policy also applies for the use of our website www.masks.gr ("Website"), with the following mechanisms and features related to privacy.

Cookies

masks.gr may use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as masks.gr, to operate smoothly and without technical problems, to collect multiple user options, to identify frequent users, to facilitate their access to it and to collect data to improve the content of the website. Cookies do not harm the users’ computers or the files stores on them. We use cookies to provide you with information and to process the orders, but cookies also allow us to provide you with advertising and educational material related to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for the website www.masks.gr to operate properly and smoothly.

Cookies are divided into: 

- Necessary Cookies.They allow the execution of core functions of the website, such as adding products to the cart, storing products to the cart, storing products to the wish list and facilitating electronic payment. Without these necessary cookies, the smooth operation of masks is directly affected, your personal browsing experience is limited and basic e-commerce functions malfunction.

- Functionality Cookies. These cookies remember your preferences while you are browsing on our website, so that we can suggest you the right products based on your needs, helping you to find what you are looking for must easier. 

- Performance Cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit the most, inform us if they face a problem while navigating etc. These cookies do not collect information that identifies the visitor, as this information is cumulative and therefore anonymous. They are only used to improve the operation of masks.gr. 

- Advertising cookies. These cookies are used to provide advertisements related to you and your interests. They are also used to send advertisements or offers that best meet your needs thus reducing unwanted and nonsensical advertising messages. They also help us measure the effectiveness of our advertising campaigns. 

- Cookies Analytics. These cookies are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, constantly improving the experience we offer you. 

Third party suppliers, including Google, may display the Company’s advertisements on websites on the Internet, use Cookies to update, optimize and display advertisements based on a previous visit to www.masks.gr website. 

You can set your Browser (chrome,firefox edge etc.) to notify you every time before a cookie is downloaded and you can decide to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it. 

masks.gr may use the functions of Google Analytics for promotion advertisements (for example repetitive marketing, Google Display Network appearance reports etc.) 

masks.gr and third party suppliers, including Google, use cookies together (such as cookie of Google Analytics) to update, optimize and display ads, according to previous visits by some users to its website, to make reports about the way in which masks.gr are displayed, other uses of advertising services, interactions with these ad impressions and advertising services related to visits to masks.gr. Masks.gr may use the advertising data based on Google interest or the data of a common third party (such as age, gender and interests) with Google Analytics. 

We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will take effect as soon as the revised Cookies Policy is available on our website.

Third party advertisers and other companies with whom we work may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including your personal data, on a reasonable scale and as necessary for the Business Transfer, on condition that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and inform the parties concerned before personal data becomes subject to a different privacy policy.

Processing of children’s personal data 

The company will not collect or process any personal data for children under 16 years old unless parental consent has been given, in accordance with the applicable local legislation. If we notice that a child’s personal data has been collected by mistake, we will delete this data without undue delay.

Processing of sensitive data 

In some cases, we may process specific categories of personal data about you ("sensitive data"). Sensitive data are those personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sexual life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, pursue or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent in a specific context for a specific purpose.

Correction, amendment or deletion of information

masks.gr allows its users to correct, change, supplement or delete data and information submitted to masks.gr. If you choose to delete information, masks.gr will make all the necessary actions to delete this information from its files immediately. For the protection and safety of the user masks.gr, we will try to make sure that the person who makes the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact masks.gr via the website www.masks.gr or via e-mail at [email protected] Please note that we will do everything we can to protect your personal data, but the protection of your password on your website depends on you.

Safety of transactions

masks.gr is bound to ensure the safety and integrity of the data it collects about the users of its website. masks.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (for example by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse and alteration or destruction. They also help to ensure that this information is accurate and used properly. 

We apply the most appropriate level of security and have therefore implemented reasonable physical, electronic and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed differently. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is only granted to staff or direct partners with the Company who are required to have such information to execute orders. In case of violation of data containing personal data, the Company will comply with the applicable legislation regarding the notification of violation.

Your legal rights 

As a data subject, you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns. 

The following list contains information about your legal rights arising from applicable data protection laws: 

  • Right of consent withdrawal: where the processing of personal data is based on your consent, you can withdraw this consent at any time. 
  • Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to keep your personal data that we hold or control and your data is used on an ongoing, accurate complete, current and relevant basis, based on the most recent information available to us. You also have the ability to check and correct your personal data by logging in to your personal account at masks.gr. 
  • Right of restriction: You can ask us to restrict the processing of your personal data, if: 
    • You question the accuracy of your personal data for the period we will need to verify the truth. 
    • The processing is unlawful and you request the restriction of processing instead of deletion of your personal data. 
    • We no longer need your personal data but you need them to support, exercise or defend legal claims or 
    • You have an objection about the processing for the period we verify whether our lawful interests take precedence over yours. 
  • Right of access: You may request information regarding personal data we hold about you, including information regarding the categories of privacy data that we hold or control, for whatever purpose they are used, where they were collected from, if not directly from you and to whom they have been notified, as appropriate.
  • Right of deletion: You can ask us to delete your personal data where –personal data is no longer necessary in relation to the purposes for which they were collected or processed- you have the right to object to further processing of your personal data and exercise this right- processing is based on your consent, you can withdraw your consent and there is no legal basis for processing –your personal data has been processed illegally unless processing is necessary- to comply with a legal obligation, which requires elaboration by us- particularly for lawful obligations- to support, exercise or defend legal claims. 
  • Right of objection: You may object at any time to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or those of third parties. In this case, we will not process your personal data anymore, unless we can prove compelling legal grounds and overriding interest in processing or supporting, exercising or defending legal claims. If you object to processing, please specify whether you wish to delete your personal data or limit processing by us. 
  • Right to file a complaint: In the event of an alleged breach of applicable privacy law, you may file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred. 

Please note: 

  • Timeframe: We will try to satisfy your request within 30 days. However, the timeframe may be extended for specific reasons related to the specific legal right or the complexity of your request. 
  • Limitation of access: In several cases, we may not be able to provide access to all or some of your personal data under applicable law. If we deny your request for access, we will inform you of the reason for this denial. 
  • Non-identification: In some cases, we may not be able to retrieve your personal information due to the identification you provide in your application. Two examples of personal data that we cannot search for when providing your name and e-mail address are: 
    • data collected through browser cookies.
    • data collected through social media if you post a comment under a pseudonym which is not known to us. 
  • In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to enforce your legal rights as described in the present Article, unless you provide us with additional information enabling us to identify you. 
  • Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing via e-mail. You may also contact our Data Protection Officer directly at [email protected]
Keeping your personal data 

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legislative provisions. In addition, we will not delete all your personal data if you ask us not to contact you in the future. To this end, the Company maintains files that contain information regarding individuals who do not wish to be contacted in the future (for example group e-mails). We categorize your requests as consent for this storage of your personal data for the purposes of maintaining this file, unless otherwise requested by you. 

Feel free to ask about data protection and any requests to exercise your legal rights to the data controller at [email protected] 

Periodic Changes 

masks.gr is constantly expanding, updating and improving its website and the related products and services and will also update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures applied by masks.gr 

If you use the present website, you accept and consent to this Privacy Statement, as well as to the terms and conditions of use of the website announced through it.

Returns Policy

THE COMPANY, supporting e-commerce, gives you the opportunity, through the completeness of the descriptions it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily. Wishing to highlight the benefits of using Internet in our daily markets we list the terms and conditions for retuning defective or non-defective products.

Products’ return due to delivery error 

In all cases in which other than the sold items are delivered, by type or quantity or if a property that has been previously agreed in writing with the COMPANY is missing, the customer must return the products for inspection and identification of the error. In such case, the costs of returning the products to the company, as well as the costs of return to the customer are borne by the COMPANY for as long as the method of return proposed by the COMPANY is observed.

Returns of defective products 

If it is found that the item has a manufacturing defect, if this is confirmed y the authorized repairer who provides a guarantee for proper operation or in case the COMPANY itself guarantees proper operation, the following shall apply:

The guarantee is provided for a limited period of time, which is stated in the detailed characteristics of the product. After the end of this period, the repair or replacement of the products is possible as an additional charge following a new agreement with the customer. 

The return of the product to be replaced must be performed together with all the documents that accompanied the product and its complete packaging. If there is a defect found after delivery and the packaging no longer exists or also if the packaging was received by the distributors during delivery of the item, the product packaging is not required. 

The return of the products will be performed either by personal means of transport of the COMPANY or by courier. 

If the defect is found, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired in a reasonable time and the COMPANY cannot find another product of similar or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY. 

In particular, in case of charge of a credit card, the COMPANY will be obliged to inform the issuing Bank of cancellation of the transaction and the Bank will then proceed to any transaction provided under the contract drawn up with the customer without the COMPANY bearing any responsibility. The COMPANY, following the update, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment via wire transfer, a reverse bank transfer will be made from the COMPANY’s account to the customer. 

In case the products are returned damages or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be set depending on the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim against the customer.

Returns of products which are deemed defective upon delivery (DOA) 

The return of products, which are deemed defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product and its complete packaging. In these cases, the following shall apply: 

The product is received and checked to identify the defect reported by the CUSTOMER. 

In particular, in case of charge via credit card, the COMPANY is obliged to inform the issuing Bank of cancellation of the transaction and the Bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the return, which is regulated by the aforementioned contract. In case of payment via wire transfer, a reverse bank transfer will be made from the COMPANY’s account to the Customer. 

Shipping costs for both the return of the products to the COMPANY and the return of the replaced product to the CUSTOMER are borne by the COMPANY.

In case the products are returned damaged or incomplete, the Online Store has the right to seek compensation by the customer, the amount of which will be determined depending on the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim, against the customer. 

Return of non-defective products. Right of unjustified withdrawal by the customer 

THE CUSTOMER has the right to withdraw from the purchase agreement within 14 calendar days from the date of conclusion of the service contract (in case of such a contract) or from the delivery (in case of products) and even when there is an obligation to delivery products at regular intervals from the delivery of the first one. Withdrawal is performed under the following conditions: 

Such withdrawal is unjustified and without any charge and if the item has already been delivered, then the customer must return it in the same condition in which it has received it, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is only accepted if the purchaser has first paid any amount charged by the company for the shipment of the item to them and the shipping costs for the item’s return. 

The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it receives it. 

The consumer must return the product(s) within 14 days from the day he/she notified the company of the request for withdrawal, in accordance with the terms of the present paragraph. 

Following the declaration of withdrawal, the COMPANY is obliged to make a refund within no later than 14 days upon receipt of the products. 

Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. 

The customer’s refund will be made by the same means by which the initial collection was made. Specifically in the case of charge via credit card, the following shall apply: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY is obliged to inform the Bank of cancellation of the transaction and the Bank will make an act provided for based on the agreement signed with the customer. The Company, after the update, shall not bear any responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. In case of cash payment, if the customer has chosen the option “collection from the store”, the refund will be performed on the store where he collected the item from. In case of payment via bank transfer, the return will also be made via bank transfer to the same account owned by the customer. 

The customer is responsible to compensate the company if he/she made any use other than necessary to determine the nature, characteristics and function of the items in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the items should be made on the basis of the information provided on the outer packaging of the product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting the item in operation. The company is willing to inform the customer of any questions regarding the nature and operation of the products by providing additional information material online or otherwise.

If the withdrawal concerns the provision of services, the customer must pay an amount that corresponds to what was provided until the withdrawal statement. 

In case the products are returned damaged or incomplete, the Online Store has the right to seek compensation from the customer, the amount of which will be set depending on the products and to proceed unilaterally and without any other in total or partial offset of this claim, against the customer.

Withdrawal form 

The declaration of withdrawal is exercised in writing or digitally with a simple letter in which the details of the document (number, date, name), the description of the product for which withdrawal is exercised as well as the contact details of the person withdrawing.

Safe products - Terms of guarantee 

Pursuant to the Directive 2013/11/EC, which was incorporated in Greece with the Common Ministerial Decree No. 70330/2015, the possibility of electronic settlement of customer disputes with the Alternative Dispute Resolution procedure is now provided throughout the European Union. If the customer acts as a consumer (i.e. a natural person acting beyond their professional capacity) and faces any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (ADR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm 

For more information, we remain at your disposal either by phone at +30 25410 32300 or via e-mail at [email protected]